Business Details
Emergency
services
Park Home Insurance Specialists Cheltenham
At Paul Baker Insurance Services, we have built a reputation as specialists in park home and leisure home insurance, combining over 60 years of industry expertise with a personal approach to customer service. Our partnership with AXA Insurance UK plc allows us to offer tailored policies that address the unique needs of park and leisure homeowners, including our comprehensive Select policy and cost-effective Economy option. We prioritise direct communication, ensuring most insurance matters are handled by our Cheltenham-based team, who provide guidance on policy features, claims processing, and risk management. Our commitment to excellence is reflected in our 24-hour home emergency assistance, rodent damage coverage under Select policies, and discounts for residents of select parks or associations. As part of Insync Insurance Solutions Limited, authorised and regulated by the Financial Conduct Authority, we maintain rigorous standards of professionalism and transparency.Our team of experienced professionals, including Chartered Insurance Practitioners and Fellows of the Chartered Insurance Institute, ensures clients receive informed advice and efficient claims handling. We actively support community initiatives, such as our annual fundraising competition for charity, and provide educational resources on park home maintenance and safety. Customer testimonials consistently highlight our responsiveness, empathy, and ability to deliver value-for-money insurance solutions. With a focus on long-term relationships, we aim to be the trusted insurance partner for park and leisure home owners across the UK.
Services
Park Home Insurance
Leisure Home Insurance
Claims Handling
24/7 Emergency Cover
Legal Advice Helpline
Rodent Damage Protection
Policy Renewals
Risk Assessments
Community Support
Customer Consultations
Highlights and features
- We offer 60+ years of combined experience in park home insurance
- Our Select policy includes unique rodent damage coverage
- 24/7 home emergency assistance included in premium policies
- Chartered professionals provide expert policy guidance
- 15% discount available for residents' association members
Associations and certifications
- Financial Conduct Authority
What people say
Friendly and efficient
First class service
Professional and helpful
Excellent value
Superb service
Services
Park Home Insurance
Our Park Home Insurance policies provide comprehensive protection for residential park homes, covering structural damage, contents, and liability risks. Available in Select and Economy tiers, these policies include unique benefits like rodent damage coverage in Select plans and 24-hour emergency assistance. Designed specifically for the park home lifestyle, our insurance offers replacement-as-new terms and tailored support for residents' association members.
Leisure Home Insurance
Specialist insurance for holiday lodges and static caravans, offering new-for-old replacement and protection against fire, storm, and theft. Policies accommodate both personal use and rental arrangements, with optional personal possessions coverage for valuables. Our Leisure Home Insurance caters to properties valued up to 250,000, recognising the unique needs of holiday property owners across the UK.
Claims Handling
Dedicated claims management with experienced professionals handling all aspects of policyholder claims. Our process prioritises clear communication and timely resolution, supported by 24/7 emergency assistance and partnerships with trusted repair providers. Claims are managed transparently with regular updates and post-claim feedback opportunities to ensure service quality.
People
Ian Hayter
Operations Director
With 28 years in insurance, Ian is a Chartered Insurance Institute Fellow. He oversees operations and has specialist expertise in park home insurance product development, having previously held senior roles at JLT and MasterCard.
Jenny Stagg
Customer Services & Sales Manager
A Chartered Insurance Practitioner with 30+ years' experience, Jenny specialises in park home insurance. She leads customer service operations and has received multiple awards for her empathetic, knowledgeable approach to client support.
Jacquie Poole
Claims Manager
With 16 years in insurance claims, Jacquie manages all aspects of the claims process. Her team consistently receives high customer satisfaction ratings for their efficient, compassionate handling of policyholder claims.
Questions
What does park home insurance cover?
Our policies cover structural damage from fire, storm, flood, and theft, plus contents protection. Select policies include rodent damage cover, legal expenses, and 24-hour emergency assistance.
How are older park homes insured?
Homes built before 1995 have higher premiums due to increased risk factors. Both Select and Economy policies offer coverage, with Select providing more comprehensive protection for older properties.
Can I get discounts on my policy?
Yes, we offer 15% discounts for residents' association members and those living in select parks operated by Turners, Tingdene, and Birchs.
What's included in leisure home insurance?
Our leisure home policies cover structures, contents, and public liability. Select policies include personal accident cover and emergency assistance, with optional add-ons for valuables.
How do I make a claim?
Contact our claims team directly during office hours or leave a message outside hours. We'll guide you through the process and coordinate with approved repair partners as needed.
