Business Details
31 Years
experience
Emergency
services
Trusted Specialist Finance & Insurance for Mobility Equipment Since 1995
First Senior Group has been providing specialist finance and insurance products for mobility and disability equipment since 1995. As the only UK company solely focused on this market, we combine deep industry expertise with a commitment to responsible lending. Our team conducts thorough phone assessments to ensure affordability, partnering with dealers nationwide to offer accessible finance solutions. Headquartered in Bedfordshire, we remain family-owned and prioritise direct human interaction, ensuring customers receive tailored advice and support. Our accreditations include authorisation by the Financial Conduct Authority and memberships in leading trade associations, reflecting our adherence to rigorous standards.We specialise in new-for-old replacements, competitive insurance policies, and flexible finance agreements with low deposits. Our customer-centric approach extends to 24-hour emergency assistance for travel insurance and immediate phone support from our UK team. By maintaining transparency and focusing on long-term relationships, we aim to help clients protect their investments and improve their quality of life through reliable financial solutions.
Services
Mobility Equipment Finance
Specialist Insurance
Extended Warranties
Roadside Assistance
Travel Insurance
Details
- Year established: 1995
Highlights and features
- Experts in mobility finance and insurance since 1995
- Authorised and regulated by the Financial Conduct Authority
- Family-owned with a passionate UK customer service team
- Direct phone support with immediate human assistance
- New-for-old replacement guarantee on equipment under 3 years old
Associations and certifications
- Financial Conduct Authority
- British Insurance Brokers Association
- British Healthcare Trade Association
- Consumer Credit Trade Association
- Information Commissioner's Office
Services
Mobility Equipment Finance
We provide specialist finance for mobility scooters, power chairs, and disability equipment with low deposits and fixed repayments. Our process includes direct phone consultations to ensure affordability, with fast decisions within four hours. Customers benefit from no age limits, no medical certificates, and flexible payment plans tailored to individual needs.
Specialist Insurance
Our insurance policies cover mobility scooters, wheelchairs, and home disability equipment up to 40,000. Features include new-for-old replacements, public liability up to 3m, and coverage for theft, fire, and storm damage. Policies also include get-you-home expenses and temporary hire costs for uninterrupted mobility.
Roadside Assistance
We offer 24/7 roadside recovery for mobility equipment breakdowns, ensuring rapid assistance whenever needed. This service includes transportation to the nearest repair facility and temporary equipment hire to maintain mobility during repairs, providing peace of mind for all users.
Extended Warranties
Our extended warranties protect against unexpected repair costs for mobility and disability equipment beyond standard manufacturer coverage. This service includes parts and labour coverage, with options to extend protection periods, ensuring long-term reliability and cost savings for customers.
Travel Insurance
We provide comprehensive travel insurance with no upper age limit and coverage for 98% of pre-existing medical conditions. Policies include 24-hour emergency medical assistance, single and annual trips, and specialist options for cruises, winter sports, and long stays, ensuring worry-free travel for all ages.
Questions
What insurance policies do you offer for mobility equipment?
We provide comprehensive insurance for mobility scooters, power chairs, wheelchairs, and home disability equipment up to £40,000, including theft, fire, and storm damage coverage with new-for-old replacements.
How can I apply for finance?
Visit an authorised mobility equipment dealer, complete our application form, and our UK team will contact you within four hours to confirm affordability and process your low-deposit finance agreement.
Do you cover pre-existing medical conditions?
Yes, our travel insurance covers 98% of pre-existing medical conditions with no upper age limit, ensuring comprehensive protection for all customers.
What are your customer support hours?
Our UK team is available 9am-5pm Monday to Friday for phone support, with 24/7 emergency assistance available for travel insurance claims.
Are you regulated by the Financial Conduct Authority?
Yes, First Senior is authorised and regulated by the Financial Conduct Authority, ensuring compliance with strict financial services standards and consumer protections.
Can I renew my policy online?
Policy renewals require a phone call to our UK team at 01582 840067 to ensure you receive the most suitable coverage for your ongoing needs.
