Business Details
Emergency
services
Trusted Insurance Brokers in Dorking, Surrey
James Hallam is an independent Lloyd's broker dedicated to providing tailored insurance solutions for businesses and individuals. With extensive market access and a client-focused approach, we specialise in creating flexible insurance packages that deliver exceptional value. Our in-house claims team, comprising 10% of our workforce, ensures efficient and reliable support when clients need it most. We offer expert risk management advice and training tailored to specific business needs, promoting best practices to mitigate risks and secure a stable future.Committed to ethical practices, we integrate environmental, social, and governance (ESG) principles into all aspects of our operations. Our team combines decades of industry experience with long-standing insurer relationships to deliver comprehensive insurance services. We maintain rigorous health and safety standards while fostering a supportive company culture built on integrity and transparency. Through continuous improvement and innovation, we aim to exceed client expectations across all insurance sectors we serve.
Services
Business Insurance
Marine Insurance
Claims Management
Risk Management
Professional Risks
Event Sector Insurance
Cyber Insurance
Hospitality Insurance
Public Sector Insurance
Vehicle Dismantlers Insurance
Highlights and features
- We are independent Lloyd's brokers with wide market access
- Our dedicated claims team comprises 10% of our workforce
- We provide expert risk management advice tailored to business needs
- We maintain rigorous ESG and ethical business practices
- We combine decades of insurance industry experience with innovation
Associations and certifications
- Financial Conduct Authority
Services
Business Insurance
We provide comprehensive business insurance solutions tailored to specific industry needs. Our services cover risk assessment, policy customisation, and claims management for SMEs and large corporations. With access to Lloyd's market expertise, we deliver protection against property damage, liability claims, and operational disruptions while maintaining ethical business practices.
Marine Insurance
Our marine insurance offers protection for commercial shipping, small craft, and marine trade activities. We cover hull damage, cargo loss, and liability risks with policies designed for both domestic and international operations. Our team understands maritime regulations and provides 24/7 emergency support for vessel-related incidents across UK waters and beyond.
Claims Management
We offer dedicated claims management services with specialists handling all insurance sectors. Our team provides guidance through the claims process, negotiates with insurers, and ensures timely resolutions. With out-of-hours emergency contacts and digital claims forms, we maintain accessibility while upholding high service standards for both business and personal insurance claims.
Risk Management
Our risk management services include comprehensive assessments and mitigation strategies tailored to business operations. We identify potential threats, develop prevention plans, and provide training to reduce insurance claims. With expertise across multiple industries, we help clients implement best practices that align with ESG principles and regulatory requirements.
Professional Risks
We specialise in professional indemnity and liability insurance for various sectors. Our coverage protects against claims of negligence, errors, or omissions in professional services. With access to specialist underwriters, we provide tailored solutions for healthcare professionals, construction firms, and technology companies while maintaining compliance with industry regulations.
People
Andrew Day
Divisional Director
With over 35 years in insurance claims, Andrew leads our national claims strategy. He previously managed claims teams at major insurers and regional brokers before joining James Hallam in 2019. His expertise spans property, motor, liability, and injury claims across multiple sectors.
Nathan Harvey
Regional Claims Manager, South East
Nathan brings a decade of claims experience across corporate, SME, and private client sectors. He manages claims teams in three offices and serves as president of his local Chartered Insurance Institute. His expertise includes high-value property and complex liability cases.
Vicky Hendry
Claims Manager, Scotland
With 25 years in insurance, Vicky handles commercial claims across multiple jurisdictions. She previously worked as a senior complex casualty adjuster before joining James Hallam. Her focus remains on fair claim resolutions while maintaining strong relationships with insurers and legal professionals.
Jade Adams
Team Leader, South West
Jade leads our South West claims team with extensive experience in commercial insurance claims. She manages relationships with insurer partners and ensures efficient claim processing for business clients. Her approach combines technical expertise with client-focused service delivery.
Questions
What insurance sectors do you specialise in?
We specialise in business, marine, professional risks, hospitality, and public sector insurance. Our Lloyd's market access allows coverage across multiple industries including construction, healthcare, and technology sectors.
Do you offer risk management services?
Yes, we provide expert risk management advice and training tailored to business needs. Our services include risk assessments, mitigation strategies, and best practice implementation across various industries.
Are you regulated by any official body?
We are authorised and regulated by the Financial Conduct Authority (FRN 134435) as an insurance broker, ensuring compliance with strict regulatory standards for client protection.
What ESG commitments do you have?
We integrate environmental, social, and governance principles into operations. This includes reducing our environmental impact, maintaining ethical business practices, and supporting community initiatives while ensuring transparency in all activities.
