Business Details
12 Years
experience
Specialist EV Insurance & Claims Management
NOVO was established in 2014 to address the limitations of traditional insurance models in the UK market. We specialise in tailored insurance solutions for electric vehicles, high-net-worth individuals, and prestige vehicle owners. Our growth has been driven by meticulous attention to detail, innovative approaches, and a commitment to understanding client needs. We prioritise individual client requirements, offering customised policies while maintaining open communication. Our leadership team combines industry expertise with a vision for evolving alongside the rapidly expanding EV market. With a focus on concierge-style claims management, we handle all aspects of the claims process, ensuring seamless coordination between clients, insurers, and repairers.Our extensive replacement vehicle fleet includes premium marques, guaranteeing like-for-like coverage during repairs. We maintain transparency in operations, adhering to regulatory standards under the Financial Conduct Authority. Our team's diverse experience spans claims management, insurance advisory, and vehicle detailing, supporting our mission to protect clients' valued assets through adaptable, service-driven solutions.
Services
Electric Vehicle Insurance
Tesla Insurance
Incident Management
Prestige Vehicle Coverage
Replacement Vehicle Provision
Details
- Year established: 2014
Highlights and features
- We offer EV-specific insurance solutions developed since 2014
- Our dedicated Claims Managers handle all stakeholder communications
- We guarantee like-for-like replacement vehicles from premium marques
- Our team includes specialists in prestige vehicle insurance advisory
- We maintain FCA regulatory compliance for client protection
Associations and certifications
- Financial Conduct Authority
What people say
Smooth claims process
Dedicated claims managers
Premium replacement vehicles
EV-specialist knowledge
Personalised policies
Services
Electric Vehicle Insurance
Specialist insurance policies designed specifically for electric vehicles, addressing unique risks and charging infrastructure needs. Our coverage includes comprehensive protection for battery systems, charging equipment, and road incident support. Tailored to owners seeking insurance that understands electric mobility challenges.
Incident Management
End-to-end claims management with dedicated specialists coordinating insurers, repairers, and stakeholders. We streamline the process from accident reporting to vehicle return, providing immediate mobility solutions and regular progress updates throughout the claims journey.
Replacement Vehicle Provision
Guaranteed like-for-like premium vehicle replacements during repairs, including Tesla, Porsche, and Jaguar models. Our fleet ensures continued mobility with same-day delivery options, maintaining client transportation needs during claim resolution periods.
Prestige Vehicle Coverage
Tailored insurance solutions for high-value sports, luxury, and classic vehicles. Our policies consider unique valuation requirements, specialist repair needs, and agreed-value coverage to protect owners' investments in premium automotive assets.
Tesla Insurance
Specifically designed insurance packages for Tesla owners, incorporating electric vehicle technology risks, supercharger network considerations, and battery performance protection. Includes access to Tesla-certified repairers and specialist claims handling expertise.
People
James Allenby
Director
Overseeing NOVO's strategic vision, James identified the gap in EV-specific insurance and developed the company's pioneering approach. With extensive industry experience, he leads partnerships with insurers and repairers to shape innovative insurance solutions.
Adam Howard
Claims Settlement & Litigation
Managing hire claim recoveries, Adam utilises negotiation expertise to secure client reimbursements. He builds relationships with third-party insurers while mentoring team members in effective claims resolution techniques and legal compliance matters.
Dani Howard
Claims Team Manager
Leading the claims team's development, Dani ensures consistent service quality across client claims. She implements training programs to enhance team capabilities in handling complex claims while maintaining NOVO's service standards for client satisfaction.
James Summers
Claims Manager
Handling client communications for claims progression, James coordinates with repairers and insurers to resolve incidents efficiently. His background in client relations ensures clear information flow between all parties involved in the claims process.
Oliver Bennett
Specialist Insurance Advisor
Focusing on EV policy recommendations, Oliver tailors insurance solutions to client requirements. He maintains expertise in electric vehicle technology to provide informed advice on coverage options that address specific owner needs and industry developments.
Questions
Do you cover all types of electric vehicles?
Yes, our policies cover all electric vehicle types including battery electric, plug-in hybrids, and hydrogen fuel cell vehicles across standard and luxury segments.
How quickly can you provide a replacement vehicle?
We guarantee same-day delivery of replacement vehicles from our premium fleet when required, including Tesla and other luxury marques for like-for-like coverage.
What areas do you operate in?
We provide insurance and incident management services across the United Kingdom, working with local repairers and industry partners nationwide.
How does your claims process work?
We assign a dedicated Claims Manager who handles all communications, coordinates repairs, arranges replacements, and provides regular updates from incident reporting to vehicle return.
Are your policies FCA regulated?
Yes, NOVO Esurance Solutions Ltd is authorised and regulated by the Financial Conduct Authority (FCA registration 774918) for your protection and compliance assurance.
Can I customise my insurance coverage?
Our concierge approach allows policy customisation to remove unnecessary elements while adding specific protections tailored to your vehicle usage and personal requirements.
