Business Details
Emergency
services
Trusted Insurance Solutions with Personalised Service
Established as an independent Lloyd's broker, we provide tailored insurance solutions with a focus on market accessibility and client-centric service. Our dedicated claims team, comprising 10% of our workforce, ensures efficient resolution and support during critical times. With expertise in risk management, we deliver bespoke advice to mitigate threats and secure our clients' futures. Our commitment to transparency and ethical practices is reflected in our ESG initiatives, prioritising environmental responsibility, employee wellbeing, and community engagement. As a regulated entity under the Financial Conduct Authority, we uphold rigorous standards of professionalism and accountability across all operations. 
Services
Business Insurance
Marine Insurance
Professional Risks
Event Sector Insurance
Cyber Insurance
Highlights and features
- We are an independent Lloyd's broker with wide market access.
- Our in-house claims team comprises 10% of our workforce.
- We provide expert risk management advice tailored to business needs.
- We are authorised and regulated by the Financial Conduct Authority.
- Our team offers dedicated claims support 24/7 for emergencies.
Associations and certifications
- Financial Conduct Authority
Services
Business Insurance
We offer tailored business insurance solutions for SMEs and corporations, covering risks such as property damage, liability, and professional indemnity. Our expertise ensures comprehensive protection aligned with industry-specific needs. Clients benefit from access to Lloyd's market capacity and dedicated risk management advice.
Marine Insurance
Our marine insurance covers commercial shipping, small craft, and trade risks, including cargo and vessel protection. Policies address global maritime challenges, with claims support from specialists familiar with international jurisdictions. We cater to both standard and complex marine insurance requirements.
Professional Risks
We provide professional indemnity and liability insurance for sectors like healthcare, construction, and legal services. Our policies protect against claims arising from professional errors or negligence. Clients receive expert guidance to navigate complex regulatory environments and mitigate financial exposure.
Event Sector Insurance
Specialised insurance for event organisers covers cancellation, liability, and equipment risks. Policies are customised for festivals, conferences, and exhibitions, ensuring protection against unforeseen disruptions. We offer risk assessment support to enhance event planning resilience.
Cyber Insurance
Our cyber insurance protects businesses against data breaches, ransomware, and other digital threats. Coverage includes incident response, legal costs, and business interruption losses. We help clients implement proactive cybersecurity measures to reduce vulnerabilities and ensure compliance with data protection laws.
People
Andrew Day
Divisional Director
With over 35 years in insurance claims, Andrew leads our national claims strategy. He previously managed claims teams at a regional broker for 14 years before joining James Hallam in 2019.
Nathan Harvey
Regional Claims Manager, South East
Nathan has over a decade of claims experience across corporate and SME sectors. He also serves as president of his local Chartered Insurance Institute, fostering industry networking and professional growth.
Vicky Hendry
Claims Manager, Scotland
Vicky brings 25 years of insurance expertise, handling complex claims across motor, casualty, and medical malpractice. She focuses on fair resolutions while maintaining client-centric service standards in Scotland.
Jade Adams
Team Leader, South West
Jade oversees claims operations in the South West, combining practical expertise with strategic leadership to ensure efficient client support and service excellence.
Questions
What insurance sectors do you specialise in?
We cover business, marine, professional risks, cyber, event sectors, and personal insurance, including high-net-worth policies.
Are you regulated by the FCA?
Yes, James Hallam Limited is authorised and regulated by the Financial Conduct Authority (FRN 134435).
Do you offer 24/7 claims support?
Yes, emergency claims can be reported via insurer direct contacts or our out-of-hours motor claims line at 0344 888 7282.
What ESG commitments do you have?
We prioritise environmental responsibility, employee wellbeing, and ethical governance, integrating these principles into all business operations and client services.
