Business Details
Your Trusted Insurance Partner in London
At Michael Scott & Lau, we have built a reputation for delivering tailored insurance solutions with a personal touch. With decades of experience in the industry, our team combines modern technology with traditional brokerage values to provide competitive premiums and exceptional service. Clients across London and beyond have trusted us since the 1970s, citing our transparency, responsiveness, and dedication to understanding individual needs. Our commitment to quality is reflected in long-standing client relationships, with many families returning for generations.We specialise in motor, home, and commercial insurance, offering policies from leading insurers while maintaining a focus on clear communication and hassle-free service. Our regulatory compliance and membership in trusted financial schemes ensure clients receive both security and value. By prioritising client education and straightforward advice, we empower informed decisions without unnecessary complexity. This approach has solidified our position as a reliable partner in insurance, serving both personal and business clients with equal diligence.
Services
Motor Insurance
Home Insurance
Commercial Insurance
Fleet Cover
Multi-policy Insurance
Highlights and features
- We offer over 50 years of combined insurance expertise.
- Our team provides transparent, jargon-free policy explanations.
- We are regulated by the Financial Conduct Authority.
- We guarantee competitive premiums with hassle-free service.
- Our client retention spans generations due to exceptional support.
Associations and certifications
- Financial Conduct Authority
- Prudential Regulation Authority
What people say
Pleasurable experience
Exceptional service
Polite and friendly
Hassle-free service
Caring and informative
Services
Motor Insurance
We provide comprehensive motor insurance policies tailored to individual and fleet requirements. Our solutions include third-party, fire and theft, and fully comprehensive coverage options. With access to multiple insurers, we secure competitive premiums while ensuring clear policy terms and responsive claims support.
Home Insurance
Our home insurance policies cover buildings, contents, and combined packages for residential properties. We offer flexible excess options and additional protections like accidental damage cover. Clients benefit from personalised risk assessments and straightforward claims processing.
Commercial Insurance
We deliver custom commercial insurance solutions for SMEs, including public liability, employers' liability, and business interruption cover. Our approach combines sector-specific knowledge with access to specialist insurers to address unique operational risks.
Fleet Cover
Tailored insurance for business vehicle fleets, offering multi-vehicle discounts and flexible policy terms. We support both small and large fleets with risk management advice and claims assistance to minimise operational disruptions.
Multi-policy Insurance
We offer discounted bundled insurance packages combining motor, home, and commercial covers. This approach simplifies administration while maintaining comprehensive protection across multiple risk areas for individuals and businesses.
People
Michael Scott
Co-Founder
With over five decades in insurance brokerage, Michael established the firm's reputation for combining competitive pricing with personal service. His expertise in risk assessment continues to guide policy structuring.
Lau
Co-Founder
A co-founder with extensive experience in commercial insurance solutions, Lau specialises in SME risk management. Their client-focused approach ensures businesses receive tailored coverage aligned with operational needs.
Michael Christou
Complaints Handler
Responsible for resolving client concerns efficiently, Michael oversees the firm's compliance with regulatory standards. His role ensures adherence to FCA guidelines while maintaining high customer satisfaction levels.
Questions
Which areas do you cover for insurance services?
We primarily serve London but assist clients nationwide, including Cornwall, through remote consultations and policy management.
What types of insurance do you offer?
We specialise in motor, home, commercial, fleet, and multi-policy insurance solutions for personal and business clients.
How are your premiums more competitive?
By partnering with multiple insurers and leveraging our buying power, we secure cost-effective policies without compromising coverage quality.
Do you provide policy administration fees upfront?
Yes, our £30 policy administration fee is disclosed before policy issuance, with no hidden charges.
Are you regulated by financial authorities?
We are authorised and regulated by the Financial Conduct Authority under reference number 308107.
