Business Details
21 Years
experience
Emergency
services
Trusted Insurance Claims Assistance in Darwen
Aspray was founded in 2005 by Managing Director James Whittle with a vision to provide solution-driven support for policyholders navigating property damage insurance claims. Our team combines extensive expertise with a commitment to delivering high-quality, straightforward service, built on a reputation for professionalism and reliability. Specialising exclusively in building insurance and property reinstatement, we manage claims from initial assessment to final repair, handling direct negotiations with insurers and overseeing vetted contractors. Our award-winning service operates nationwide across the UK, offering peace of mind through rigorous contractor vetting and a client-centric approach.With over 50 certified Loss Assessors and a support team holding qualifications from the Chartered Institute of Loss Adjusters, we prioritise customer satisfaction through transparent communication and meticulous project management. Our values of trust, excellence, professionalism, and continuous learning underpin every interaction, ensuring clients receive fair settlements and seamless reinstatement. As a corporate sponsor of The Fire Fighters Charity, we also demonstrate our commitment to community support through active fundraising and sustainability initiatives.
Services
Fire Damage Claims
Flood Damage Claims
Escape of Water Claims
Storm Damage Claims
Impact Damage Claims
Subsidence Claims
Commercial Property Claims
Landlord Insurance Claims
Emergency Repairs
Vetted Contractor Network
Details
- Year established: 2005
Highlights and features
- We have over 15 years of experience in property insurance claims
- Our team holds Chartered Institute of Loss Adjuster certifications
- We provide 24/7 personalised customer support via a dedicated helpline
- Our company is accredited by the British Damage Management Association
- We guarantee a seamless service with fully vetted contractors
Associations and certifications
- Chartered Institute of Loss Adjusters
- British Damage Management Association (BDMA)
What people say
Seamless service
Knowledgeable team
Stress-free process
Prompt resolution
Vetted contractors
Services
Fire Damage Claims
Aspray manages fire damage insurance claims for residential and commercial properties, negotiating settlements and coordinating repairs. Our certified Loss Assessors evaluate structural and content damage, liaise with insurers, and oversee reinstatement. We ensure compliance with safety regulations and provide temporary accommodation when required.
Flood Damage Claims
We handle flood damage claims by assessing water impact, documenting losses, and negotiating fair settlements. Our team arranges emergency drying, coordinates specialist contractors, and ensures compliance with insurance policies. We prioritise rapid reinstatement to minimise business disruption and property downtime.
Escape of Water Claims
Aspray addresses escape of water claims caused by burst pipes or leaks, managing insurance negotiations and repair works. Our assessors identify hidden damage, oversee drying processes, and use vetted contractors to restore properties to pre-loss condition while ensuring health and safety compliance.
Subsidence Claims
We specialise in complex subsidence and heave claims, evaluating structural movement and coordinating geotechnical assessments. Our team negotiates with insurers to cover repair costs, manages underpinning works when required, and ensures long-term property stability through accredited contractors.
Commercial Property Claims
Aspray supports businesses with property damage claims, including business interruption and content losses. We project-manage reinstatement, coordinate specialist contractors for asbestos removal or oil spill cleanup, and ensure minimal operational disruption while handling all insurer communications.
People
James Whittle
Managing Director
Founded Aspray in 2005 with a vision to simplify insurance claims for policyholders. He leads strategic growth and sustainability initiatives, including tree-planting projects to offset carbon emissions.
Sara Holmes
Loss Assessor
Manages complex reinstatement cases in Sunderland, including impact damage from HGV collisions. Specialises in coordinating repairs for new-build properties under insurance policies.
George Masterton
Loss Assessor
Handles escape of water claims in Peterborough, focusing on rapid response to minimise property damage and ensure timely insurance settlements for residential clients.
Questions
What types of property damage do you handle?
We manage claims for fire, flood, escape of water, storm, impact, and subsidence damage across residential, landlord, and commercial properties.
Is there a charge for your loss assessment service?
Our service is free if we instruct vetted contractors for reinstatement works, though policy excesses remain payable by the policyholder.
How quickly can you respond to an emergency claim?
Our 24/7 helpline ensures immediate support, with assessors typically visiting within 24-48 hours to evaluate damage and initiate claims.
Do you work nationwide across the UK?
Yes, we operate nationwide with a network of vetted contractors and regional Loss Assessors in locations including Sunderland, Peterborough, and Glasgow.
What accreditations does Aspray hold?
Our team holds Chartered Institute of Loss Adjuster certifications and BDMA-accredited training, ensuring industry-recognised expertise in damage management.
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