Business Details
10 Years
experience
Emergency
services
Expert Insurance Claims Assistance in Burnley
Established in 2016, we are a professional insurance claims consultancy based in Burnley, Lancashire. Our core mission is to ensure policyholders receive the full compensation they are entitled to under their insurance policies. With a dedicated team of loss assessors and a network of trusted contractors, we specialise in managing complex claims arising from fire, flood, storm damage, and other incidents. Our approach combines technical expertise with a client-centric ethos, providing stress relief by handling all communication with insurers and loss adjusters.We pride ourselves on transparency, offering free initial consultations and operating under strict regulatory oversight by the Financial Conduct Authority. Our ISO 9001-certified processes guarantee consistent service quality across residential and commercial claims throughout the North West and beyond.
Services
Fire Damage Claims
Flood Damage Claims
Storm Damage Assessment
Burst Pipe Repairs
Commercial Insurance Claims
Details
- Year established: 2016
Highlights and features
- 24/7 emergency response service available
- Regulated by the Financial Conduct Authority
- ISO 9001 quality management certified
- Free initial consultation with no obligation
- Nationwide network of approved contractors
Associations and certifications
- ISO 9001
- Financial Conduct Authority
Services
Fire Damage Claims
We specialise in managing fire damage insurance claims for residential and commercial properties. Our team ensures complete assessment of structural damage, content losses, and business interruption costs. We coordinate emergency repairs while negotiating with insurers to secure full compensation for all fire-related losses.
Flood Damage Assessment
Our flood damage specialists handle insurance claims for water ingress from rivers, surface water, or burst pipes. We document all property damage, arrange professional drying services, and ensure compensation covers both immediate repairs and long-term structural protection measures.
Storm Damage Claims
We manage insurance claims for storm-related damage including roof damage, fallen trees, and water ingress. Our assessors document all structural impacts and coordinate emergency boarding-up services while negotiating comprehensive settlements with insurers.
Commercial Insurance Claims
Specialist support for commercial clients making business interruption insurance claims. We calculate lost profits, additional operating costs, and property damage to ensure compensation covers full recovery while maintaining regulatory compliance for business continuity.
Burst Pipe Repairs
Emergency response service for burst pipe incidents, including immediate water extraction and damage assessment. We coordinate with approved plumbers for urgent repairs while managing insurance claims to cover both property restoration and consequential damage.
People
Michael J Stitt
Director
Michael Stitt leads our loss assessment team with over 15 years' experience in insurance claims management. He ensures all client cases receive expert guidance from initial assessment through to final settlement.
Janet Stitt
Manager
Janet Stitt oversees daily operations and client relations. With extensive insurance industry experience, she ensures seamless coordination between policyholders, contractors, and insurance companies throughout the claims process.
Questions
What types of insurance claims do you handle?
We handle residential and commercial claims for fire, flood, storm, burst pipe, and impact damage. Our services cover property repairs, business interruption, and content loss claims.
How much does your service cost?
We operate on a success fee basis - no payment required until your claim succeeds. Fees are typically 10-15% of additional compensation secured beyond the insurer's initial offer.
Can you help if my claim has been denied?
Yes, we specialise in challenging denied claims. Our team reviews policy terms, documents evidence, and negotiates with insurers to overturn unjustified claim rejections.
Do you work nationwide?
While based in Burnley, we handle claims throughout the UK. Our contractor network enables local service delivery across England, Scotland, and Wales.
What happens during the initial consultation?
We'll review your policy details, assess damage documentation, and explain your rights. This free 30-minute consultation determines if we can improve your claim outcome.
How quickly can you respond to emergencies?
Our 24/7 emergency service provides immediate support for active incidents. We dispatch response teams within 2 hours for urgent cases requiring safety boarding or water extraction.
