Business Details
Emergency
services
Trusted Car and Van Insurance Providers in the UK
Dial Direct, a trading name of BISL Limited, has established itself as one of the UK's leading providers of car and van insurance. With over three million customers supported, the company prioritises comprehensive coverage and exceptional customer service. Policies include RAC Breakdown Assistance and Motor Legal Protection as standard, ensuring clients receive robust support. The business operates a 24/7 claims helpline, staffed by specialist representatives, and offers online policy management through its user-friendly My Account portal. Accredited by the Financial Conduct Authority, Dial Direct collaborates with leading UK insurers to deliver tailored insurance solutions.The company's commitment to transparency is evident in its no-hidden-fees policy and rigorous fraud prevention measures. With a physical presence in Peterborough, Dial Direct serves customers nationwide, combining regulatory compliance with customer-centric service. The business continually adapts its processes to simplify insurance needs while maintaining competitive pricing. Its Trustpilot profile and industry partnerships underscore its reputation for reliability and service excellence. Dial Direct remains dedicated to evolving its offerings to meet the dynamic needs of drivers across the UK.
Services
Car Insurance
Van Insurance
Motor Legal Protection
RAC Breakdown Assistance
Claims Handling
Highlights and features
- We provide 24/7 claims support with specialist representatives.
- Our policies include RAC Breakdown Assistance as standard.
- We partner with leading UK insurers for tailored coverage options.
- Our no-hidden-fees policy ensures complete transparency.
- We offer online policy management through our user-friendly portal.
Associations and certifications
- Financial Conduct Authority
What people say
Excellent customer service
Quick claims process
Comprehensive coverage options
Services
Car Insurance
Our Car Insurance policies provide comprehensive protection tailored to individual needs. Coverage includes third-party liability, fire and theft protection, and accidental damage. Policies come with RAC Breakdown Assistance as standard, ensuring roadside support whenever needed. The service caters to drivers seeking flexible payment options and 24/7 claims assistance.
Van Insurance
Van Insurance solutions offer tailored coverage for business and personal use. Policies include motor legal protection and breakdown assistance, with options for flexible payment plans. The service addresses specific needs of van owners, including cargo protection and multi-trip coverage. Customers benefit from 24/7 support and online policy management tools.
24/7 Claims Support
Round-the-clock claims helpline provides immediate assistance for accidents or emergencies. Specialist representatives guide customers through the claims process step-by-step. The service ensures prompt resolution and coordination with repair networks. Available 24 hours a day, seven days a week, for urgent insurance-related matters.
Online Policy Management
My Account portal enables 24/7 online policy management. Customers can make payments, update details, and access policy documents instantly. The platform supports secure document storage and real-time policy adjustments. This self-service option complements our customer support team for added convenience.
Motor Legal Protection
Included as standard in Van Insurance policies, this service covers legal expenses related to road incidents. It provides access to legal expertise for accident-related disputes and compensation claims. The protection extends to policyholders' legal responsibilities as drivers. This feature enhances standard coverage with additional financial security.
Questions
What types of car insurance do you offer?
We provide third-party, third-party fire & theft, and comprehensive policies with optional add-ons.
How do I make a claim?
Call our 24/7 claims helpline or use our online portal for immediate assistance.
Does van insurance include breakdown assistance?
Yes, RAC Breakdown Assistance is included as standard with our van insurance policies.
Can I manage my policy online?
Yes, our My Account portal allows 24/7 policy management, payments, and document access.
Are there payment plan options?
We offer annual payments or monthly instalments (subject to status) for flexible budgeting.
How do I transfer insurance to a new car?
Contact our team to update vehicle details and adjust your policy accordingly.
