Business Details
Emergency
services
Trusted Insurance Solutions for Businesses and Individuals
Established as a leading independent Lloyd's broker, we provide tailored insurance solutions designed to meet diverse client needs. Our approach combines extensive market access with a commitment to delivering flexible, value-driven packages. With a dedicated claims team comprising 10% of our workforce, we prioritise efficient claims resolution and proactive risk management. Our team offers expert advice to help clients mitigate risks and focus on long-term security. Backed by strong relationships with insurer partners, we ensure comprehensive support during critical moments.Our services span corporate, SME, and private client sectors, reflecting our adaptability across industries. We maintain a client-centric ethos, emphasising transparency and ethical practices in all operations. Our regulatory compliance and FCA authorisation underscore our commitment to industry standards. Through continuous innovation and a focus on client education, we aim to redefine insurance brokerage excellence. This approach has solidified our reputation as a trusted partner in risk management solutions.
Services
Business Insurance
SME Insurance
Marine Insurance
Claims Management
Risk Management
Professional Risks
Event Sector Insurance
Cyber Insurance
Motor Trade Insurance
Property Insurance
Highlights and features
- We are an independent Lloyd's broker with wide market access
- Our dedicated claims team comprises 10% of our workforce
- We provide expert risk management advice tailored to business needs
- We maintain long-standing relationships with insurer partners
- Our inquisitive approach creates flexible insurance packages
Associations and certifications
- Financial Conduct Authority (FCA)
Services
Business Insurance
Our business insurance solutions provide comprehensive protection for companies across various sectors. We offer tailored packages addressing property, liability, and operational risks while maintaining flexibility to adapt to evolving business needs. Our approach combines market expertise with dedicated claims support to ensure business continuity.
Claims Management
Our dedicated claims team delivers efficient resolution services supported by industry expertise. With 24/7 emergency contact options and direct insurer partnerships, we streamline the claims process while maintaining transparent communication throughout resolution stages for both corporate and private clients.
Risk Management
We provide customised risk assessment and mitigation strategies to help businesses identify potential threats. Our services include training programs, policy development, and proactive measures to reduce exposure across commercial, professional, and operational domains while maintaining compliance standards.
Marine Insurance
Specialised marine insurance solutions cover cargo, vessels, and maritime operations. Our packages address unique risks in marine trade and shipping through tailored policies that combine industry knowledge with comprehensive protection for commercial maritime activities and related liabilities.
SME Insurance
Tailored insurance packages for small and medium enterprises combine essential coverage with flexible terms. Our SME solutions address property, liability, and business interruption risks while providing dedicated support to help growing businesses manage uncertainties effectively through customised protection strategies.
People
Andrew Day
Divisional Director
With over 35 years' experience in insurance claims, Andrew leads our national claims strategy. He previously managed claims teams at major insurers and regional brokers before joining James Hallam in 2019 to oversee our dedicated claims professionals.
Nathan Harvey
Regional Claims Manager
Nathan brings extensive claims handling experience across multiple sectors including property and professional indemnity. Since joining James Hallam, he has managed corporate and SME claims teams while serving as president of his local Chartered Insurance Institute for industry engagement.
Vicky Hendry
Claims Manager Scotland
With 25 years in insurance, Vicky specialises in complex claims across various jurisdictions. She leads our Scottish operations, combining broker and insurer experience to ensure fair resolutions while maintaining client-focused service standards through collaborative insurer and legal partnerships.
Jade Adams
Team Leader South West
Jade oversees claims operations in the South West region, leveraging her extensive broker experience to manage diverse insurance cases. Her focus remains on delivering efficient claims handling while maintaining strong client relationships through transparent communication and expert guidance.
Questions
How do you tailor insurance packages to specific business needs?
Our independent broker status provides access to multiple market options, allowing us to create customised solutions. Our experts analyse your specific risks and operational requirements to develop flexible insurance packages that evolve with your business.
What support exists for emergency claims?
We provide 24/7 emergency claims contacts through our insurer partners. For non-urgent matters, our dedicated claims team is available during regular business hours to assist with documentation and resolution processes.
How does your risk management service benefit clients?
Our proactive risk assessments identify potential threats and implement mitigation strategies. This includes training programs and policy development to reduce exposure across commercial, professional, and operational domains while maintaining compliance standards.
Which geographic areas do you serve?
We operate nationwide with offices in major UK locations including London, Birmingham, Glasgow, and Exeter. Our services extend to international business requirements through strategic partnerships and Lloyd's market access.
What makes your claims process different?
Our dedicated claims team comprises 10% of our workforce, ensuring specialist support for every case. We maintain direct relationships with insurers to streamline resolution while providing transparent communication throughout the claims lifecycle.
