Business Details
Travel Insurance Claims Management Services
Rightpath Claims is a specialist third-party claims administration company appointed by insurers to manage travel insurance claims on their behalf. With a focus on delivering the highest level of customer service, we ensure claims are resolved quickly and smoothly. Our team operates with professionalism, empathy, and a commitment to treating every client with respect. We guarantee prompt service, with calls returned within 30 minutes and correspondence addressed within five working days. Trusted by insurers for our expertise, we combine experience with technology to handle claims accurately and efficiently.Our management information systems set industry standards for consistency and completeness, ensuring transparency and reliability. We pride ourselves on our proactive approach to claims management, supported by a friendly and accessible team. Our partnerships with leading insurers reflect our reputation as a market leader in travel claims handling. We are dedicated to maintaining this position through continuous innovation and adherence to the highest service standards. Rightpath Claims is part of the Rightpath Group, a trusted name in insurance solutions since 2007.
Services
Travel Delay Claims
Medical Claims
Trip Cancellation
Personal Possessions
Legal Expenses
Highlights and features
- We guarantee prompt service with calls returned within 30 minutes.
- Our team combines decades of insurance claims expertise with technology.
- We provide transparent, no-hidden-fees claims handling processes.
- Our management information systems set industry standards for accuracy.
- We are trusted partners to leading insurers like Argo Global and BRS Risk Management.
What people say
Prompt service
Professional team
Transparent processes
Efficient resolutions
Trusted partner
Services
Travel Delay Claims
We handle claims for travel delays, covering policy benefits or additional expenses due to transport disruptions. Our process requires proof of delay from providers and booking documentation. Claims are assessed within five working days, with settlements paid via bank transfer.
Medical Claims
Our medical claims service covers expenses from illness or injury during travel, including hospitalisation and curtailment. We require medical reports, receipts, and EHIC card copies for EU claims. Settlements are processed efficiently, prioritising urgent cases.
Trip Cancellation
We manage trip cancellation claims due to unforeseen events like medical emergencies or transport failures. Required documents include cancellation invoices and proof of cause. We advise prompt cancellation to avoid escalating charges.
Personal Possessions
This service covers lost, stolen, or damaged items including passports and valuables. Claims require police reports, receipts, and repair estimates. Emergency purchases due to baggage delay are also eligible under specific conditions.
Legal Expenses
We assist with claims for legal liability or civil actions against third parties. Documentation includes incident reports and legal correspondence. Our team ensures compliance with policy terms while protecting client interests.
Questions
How do I submit a travel insurance claim?
Start your claim online via our website or contact our team directly. Provide required documents like policy schedules, booking invoices, and delay confirmation.
What documents are needed for a medical claim?
Submit medical reports, receipts, EHIC card copies (for EU travel), and proof of travel dates. Hospital discharge reports are required for curtailment claims.
How long does claim processing take?
Claims are assessed within five working days of receiving documents. Settlements typically take 5-7 working days to process via bank transfer.
Can I claim for baggage delay?
Yes, provide a Property Irregularity Report from the airline and receipts for emergency purchases. Claims require proof of luggage return dates.
Does a claim affect future premiums?
Currently, no policy we handle adjusts premiums based on claims history. Your future coverage remains unaffected by individual claim submissions.
