Business Details
37 Years
experience
Emergency
services
Professional Damage Restoration Services
Established in 1989, CRL Fire & Flood Damage has built a reputation as a trusted specialist in insurance repair services. Our expertise spans fire, flood, subsidence, storm, and impact damage claims, working directly with leading insurance companies and loss adjusters. With decades of experience, we combine technical proficiency with client-focused service delivery, ensuring properties are restored to their pre-incident condition. Our team holds industry-recognised certifications in health and safety practices, asbestos awareness, and specialist repair techniques. We maintain partnerships with major insurers such as Chubb, Aviva, and Zurich, demonstrating our reliability and technical competence.Our commitment to quality has been recognised through awards including WNS Assistance Contractor of the Year and Prism Network Contractor of the Month. Operating across Berkshire, Buckinghamshire, and surrounding regions, we provide 24/7 emergency response services supported by tracked vehicle fleets and real-time project management systems. Our investment in staff training and modern equipment ensures compliance with the highest industry standards while maintaining efficient service delivery.
Services
Water Damage Restoration
Fire Damage Repair
Subsidence Repairs
Leak Detection
Emergency Repairs
Diamond Grinding
Soda Blasting
Details
- Year established: 1989
Highlights and features
- We have over 35 years' experience in insurance repair services
- Our team holds specialist certifications in safety and repair techniques
- We work directly with major insurers like Chubb and Zurich
- We provide 24/7 emergency response services
- Our staff complete mandatory health and safety training programs
What people say
Excellent service
Professionalism
Second to none
Highly recommend
Thoroughly impressed
Services
Water Damage Restoration
We provide comprehensive water damage restoration services following escape of water incidents. Our specialists use thermal imaging and tracer gas technology for precise leak detection, followed by professional drying services with moisture monitoring. The process concludes with full property restoration and issuance of drying certificates, ensuring complete remediation to pre-damage condition.
Fire Damage Repair
Our fire damage repair service includes structural restoration and smoke odour removal. Using soda blasting techniques that are safe for sensitive materials, we remove smoke residue while preserving building integrity. The process incorporates specialist cleaning of affected areas and replacement of damaged components, restoring properties to habitable condition with minimal disruption to occupants.
Subsidence Repairs
We specialise in subsidence repairs using HeliBar reinforcement systems and underpinning techniques. Our certified engineers assess structural movement, implement stabilisation measures, and complete full structural restoration. This includes crack repairs, wall reinforcement, and monitoring systems to ensure long-term property stability while maintaining original architectural features.
Emergency Repairs
Available 24/7 for emergency situations, our rapid response team handles boarding-up, roof repairs, and structural propping. We provide immediate safety measures for damaged properties, including temporary weatherproofing and hazard mitigation. Our tracked vehicle fleet ensures prompt arrival at incident locations across our service areas.
Soda Blasting
This specialist cleaning method uses sodium bicarbonate for gentle yet effective surface preparation. Ideal for removing paint, smoke damage, and contaminants from delicate materials like chrome and glass, our soda blasting service leaves surfaces ready for redecoration without causing substrate damage, offering an environmentally-friendly alternative to traditional blasting methods.
People
Chris Lewis
Managing Director
With over 30 years in the insurance repair sector, Chris leads strategic operations and quality assurance. He established CRL's industry partnerships and maintains oversight of complex restoration projects.
Mickey Lewis
Operations Director
Responsible for day-to-day service delivery, Mickey manages emergency response coordination and client liaison. He ensures compliance with project timelines and quality standards across all active restoration projects.
Charlotte Lewis
Client Manager
Charlotte serves as primary client contact, managing communication between policyholders and contractors. She coordinates service delivery schedules and ensures client requirements are met throughout the repair process.
Stephanie Lewis
Company Secretary
Stephanie oversees administrative operations and regulatory compliance. She manages documentation workflows and ensures adherence to corporate governance requirements for insurance-related repair contracts.
Jamie Pritchard
Works Estimator
Jamie prepares detailed cost assessments and repair schedules. He conducts site surveys to produce accurate project quotations and manages budget adherence throughout the restoration process.
Questions
What areas do you cover for insurance repairs?
We operate across Berkshire, Buckinghamshire, Hertfordshire, Oxfordshire, Hampshire, Surrey, and Greater London areas.
Do you offer emergency repair services?
Yes, we provide 24/7 emergency response for urgent repair needs including water leaks and structural damage.
How do you work with insurance companies?
We're directly appointed by loss adjusters and work closely with major insurers like Chubb, Aviva, and Zurich.
What types of damage do you repair?
We specialise in fire, flood, subsidence, storm, and impact damage restoration for residential and commercial properties.
Are your staff properly trained?
All team members complete mandatory health and safety courses including asbestos awareness and working at heights training.
Can I view your service certifications?
Our accreditations are available for verification through our website and physical office documentation.
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